Track Order
Find your order, what each status means, and what to do if tracking stalls.
Revised 22 September 2026
Two things find any order: the order number and the email address it was placed with. The order number is in the subject line of your confirmation email.
If you have an account
Sign in and open your order history to see each order’s status and, once shipped, its tracking number.
If you ordered as a guest
Write to us with your order number and email, and we’ll send your tracking number straight back. If you create an account later with the same email, your past orders will appear there.
Use your tracking number on the courier’s website for the latest updates.
What each status means
| Status | What has happened |
|---|---|
| Placed | Payment cleared. Nothing has been packed yet. |
| Reserved | Your deposit is paid and a numbered piece is kept for you. The balance is still due. |
| Awaiting balance | Your piece is kept for you and ships once the balance is paid. |
| Packed | Numbered, packed and waiting for the courier to collect. |
| Dispatched | With the courier. Your tracking number is on the order. |
| Delivered | The courier has marked it delivered. The 7-day returns window starts here. |
If tracking has not moved
Tracking can take up to a day to update, and often pauses over weekends. If nothing has changed for three working days, write to us with your order number and we’ll look into it.
Need help with an order?