Returns

Returns are accepted within 7 days of delivery for manufacturing defects only. We do not accept returns or exchanges for fit, colour or change of mind. Write to us with photographs and your order number and we will make it right.

What counts as a defect

• A seam that has opened or was never closed.
• A hole, cut or run in the cloth that was there when the parcel was opened.
• A print or number that has lifted, cracked or was misplaced at the press.
• A garment that does not match the size it is labelled as, measured against the size guide.
• The wrong piece, or the wrong size, in the parcel.

What does not

• Fit. The cut is oversized on purpose and the measurements are published before you buy.
• Colour, as seen on a screen against the garment in daylight.
• Change of mind.
• Damage from washing hot, bleaching or tumble drying — see the care page.
• Ordinary wear after the first seven days.

How to raise a claim

• Write to us within 7 days of delivery.
• Send your order number — it is in the subject line of your confirmation email.
• Send two or three photographs of the defect in daylight, one of them showing the whole garment.
• Tell us what you would like: a replacement in the same size if one exists, or a refund.

We usually reply within two working days. If your claim is accepted, we pay the return shipping.

The fit is oversized. Women may want to size down. Fit isn’t covered by returns, so check the size guide before you order — and write to us if you’re between sizes.

Each drop is a small, limited run. If there’s no replacement left in your size, we refund you to your original payment method.